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Delivery

We ship all UK orders under 2kg by Royal Mail 1st class post, any orders above this weight are sent via Parcel Force 48-hour service.

We aim to pack all orders at our workshop and ship them within 2 working days whenever possible (Monday to Friday excluding official public holidays) from the date the order was submitted by you.

The standard delivery prices listed on the website include a 2-7 day delivery service by Royal Mail within the UK mainland. Deliveries outside the UK mainland will be between 7-14 days, depending upon the destination. We are currently unable to offer shipping to Northern Ireland due to existing cosmetic regulations.

Deliveries over 2kg to Scottish Highlands & Islands, Isle of Man and other Isles incur an additional postage charge from our couriers and we pass this on to you at cost.

Shipping Fees

You may be aware of issues in the UK haulage industry due to driver shortages, and we have to reflect these increasing costs in our shipping charges, but we will promise to continue to minimise what we pass on to you.

£3.99 for all UK orders below £30*

Free shipping for all UK retail orders above £30*

Shipping for international orders will be assessed by weight and destination prior to the order being accepted and you will be advised of the shipping cost to be added to your parcel cost

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Privacy and Cookies Policy

At SO GOOD SOAP LTD we are committed to safeguarding and preserving the privacy of our visitors.

We only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and Directive on Privacy and Electronic Communications 2003.

From 25th May 2018, we are also acting in accordance with General Data Protection Regulation (GDPR) legislation.

This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

We do update this Policy from time to time so please do review this Policy regularly.

Who We Are

We are So Good Soap Ltd Our website address is: https://sogoodsoap.co.uk

Information That We Collect

In running and maintaining our website we may collect and process the following data about you:
* Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
* Information provided voluntarily by you. For example, when you register for information or make a purchase.
* Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

* To provide information to you that you request from us relating to our products or services.
* To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
* To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk. We do not store credit card details nor do we share customer details with any 3rd parties.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

* In the event that we sell any or all of our business to the buyer.
* Where we are legally required by law to disclose your personal information.
* To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

What rights you have over your data

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. If you have an account on this site, or have left reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

©2019 by SO GOOD SOAP LTD.

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