Terms & Conditions
WEB SITE ACCESS
1.1 It is not necessary to register with us in order to use this Website.
USE OF WEBSITE
1.3 You may print and download material from this Website for your own personal use, provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
VISITOR PROVIDED MATERIAL
1.7 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]
LINKS TO AND FROM OTHER WEBSITES
1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.
1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.
EXCLUSION OF LIABILITY
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.
SO GOOD SOAP Co’s returns policy is governed by the Consumer Contracts Regulations that came into force on 13 June 2014:
This states that customers have 14 days after the day on which the goods come into the physical possession of the consumer or the
person that he/she asks you to deliver the goods to to cancel their order.
We can only accept returns on unopened and unused soaps, accessories and gift boxes. Goods that arrive with us in an unsalable condition may be subject to a reduction in the refund value.
The original postage costs will be refunded when returning an item, but not the returns postage. If an express delivery service or similar was originally used to send the goods, then this will not be refunded – the normal shipping rate will apply.
Returns will be processed by us within 5 working days of receiving the returned items. The refund will then be processed by Paypal in accordance with its refund policies.
Returns must be sent to the following address: Returns, 193, Homestead Way, CRO ODY.
Details of the timescale within which you can expect your delivery to arrive varies by destination country. Details can be found in the footer of our website in the ‘Help’ section.
For UK Deliveries, the timescale within which you can expect your delivery to arrive will depend on the delivery method you have selected.
All the packages we send out include a delivery confirmation provided to us by the courier responsible for delivering your parcel.
If you have not received your parcel outside of the delivery timescale stated in our help pages, please contact us for help. You must contact us within 14 days of the shipment of your parcel to raise a delivery query. Queries lodged out of this timescale will not necessarily be able to be actioned by us.
In the instance that a parcel shows as ‘delivered’ by one of our couriers, but you believe you are not in possession of the parcel, we will do our best to help.
It is at our discretion whether we chose to offer you any sort of compensation for the apparent ‘non-delivery’ of your parcel as the courier will have confirmed to us delivery of your parcel, and the liability for its whereabouts lies with the courier.
If you wish to further explore the ‘non delivery’ of your parcel, we recommend liaising with the courier company directly. We will gladly provide you with the reference number(s) required by the courier for locating your parcel – please contact us for this information.
If you wish to make a complaint, please write to us at Complaints, 193,HomesteadWay CRO ODY; or email us on hello [at] email@example.com or call us on 07927132695.
LAW AND JURISDICTION